ShippingUpdated 2 months ago

Overview

This article explains how shipping works for orders placed through PinkStork.com. It outlines shipping scope, timelines, tracking behavior, and delivery expectations so customers know what to expect after placing an order.

This article defines shipping scope, processing timelines, tracking behavior, and delivery expectations. It does not define return, refund, or replacement eligibility.

Shipping Sources (Where Orders Ship From)

Orders ship from different locations depending on where the purchase was made.

PinkStork.com Orders

• Orders placed on PinkStork.com ship from our warehouse at:

  • 30 Iroquois Ave., Unit A, St. Augustine, FL 32094

• The shipping timelines and expectations outlined in this article apply to PinkStork.com orders.

Marketplace Orders (Amazon, Walmart, TikTok Shop)

• Orders placed through Amazon or Walmart ship through those marketplaces’ fulfillment networks.

• Some TikTok Shop orders ship from our warehouse, while others ship through TikTok Shop’s fulfillment network, depending on the item and fulfillment method.

For issues related to order contents, damaged items, or errors with items received, customers should contact Pink Stork directly.

For tracking updates and delivery timing, customers should reference the tracking information provided by the marketplace where the order was placed.

Where We Ship

• PinkStork.com ships to U.S. addresses only.

• Orders shipping to military bases or U.S. territories may experience additional transit time due to carrier routing and security processes.

Shipping Methods and Costs

Available Shipping Methods (PinkStork.com)

• Ground

• Priority

Available shipping methods are shown at checkout based on the delivery address.

Shipping Costs

• Free shipping on orders over $50

• Free shipping on subscriptions

• Orders under the free shipping threshold display shipping costs at checkout

Subscriptions placed through PinkStork.com follow the same shipping methods, processing timelines, and delivery expectations as standard PinkStork.com orders.

Shipping fees reflect carrier service level and destination and are not tied to delivery guarantees.

Order Processing Time

Order processing refers to the time required to prepare an order before it leaves the warehouse.

• Orders process within 1–3 business days

• Business days exclude weekends and U.S. holidays

• Orders placed on Fridays, weekends, or U.S. holidays begin processing on the next business day

• During periods of high order volume or warehouse closures, processing time may be longer

Processing time is separate from carrier transit time.

Delivery Timing (After Shipment)

Delivery timing begins once an order has been handed off to the shipping carrier.

General Delivery Expectations

• Delivery time varies based on:

  • Shipping method selected

  • Destination

  • Carrier operations

• Delivery timelines are estimates and are not guaranteed
  
  

Processing vs. Delivery Timeline

Total delivery time includes both processing and carrier transit.

Tracking Your Shipment

Tracking allows customers to monitor shipment progress once an order ships.

• Tracking information is emailed after the order is placed

• Tracking becomes active once a shipping label is created and scanned by the carrier

• Tracking may show limited or no movement immediately after label creation

• Customers may also view tracking details through order management tools on the site (if available)

A tracking number does not always indicate that a package is actively moving through the carrier’s network.

How Orders Ship

Package Handling

• Orders typically ship in a single package

• In rare cases, packaging requirements may affect shipment configuration
  

Combined Shipments

• Multiple orders placed by the same customer on the same day may ship together

• Combined shipments help reduce transit time and packaging waste

Carrier Transit Responsibility

Once an order leaves the Pink Stork warehouse:

• The shipping carrier manages:

  • Transit scans

  • Routing

  • Delivery timing

• Pink Stork cannot control carrier movement, scan frequency, or delivery schedules

Carrier tracking updates reflect the carrier’s internal processes.

Common Tracking and Delivery Situations

Tracking Is Not Updating Yet

• Tracking may show “label created” before carrier movement begins

• Carrier scans may not appear immediately after pickup

• Periods without tracking updates can be normal during transit

Carrier Delays

Delivery delays may occur due to:

• Weather conditions

• Holidays

• Carrier volume or operational constraints

Short delays do not necessarily indicate an issue with the shipment.

Marked Delivered but Not Received

If tracking shows “delivered” but the package is not immediately located:

• Check around the delivery location (porch, mailbox, side door)

• Confirm with household members or neighbors

• Check with building management or mailrooms, if applicable

• Carrier delivery confirmations may appear before a package is physically accessible

• Customers may contact their local USPS office for delivery confirmation details

Missing or Lost Packages

If a package cannot be located:

• Tracking history helps determine the last known carrier scan

• Resolution depends on shipment details and carrier information

• The Customer Obsession team will work with the customer on the next steps to help ensure the order is received

Outcomes vary based on carrier findings and shipment status.

Address Accuracy and Changes

• Orders ship to the address entered at checkout

• Customers are responsible for ensuring address accuracy before placing an order

• Address changes may not be possible once an order begins processing

Incorrect or incomplete addresses can result in delays or returned shipments.

Returned to Sender

A package may be returned to the warehouse if:

• The delivery address is incorrect or incomplete

• Delivery attempts are unsuccessful

• The carrier is unable to complete the delivery

When a package is returned:

• Address details may need to be confirmed

• Next steps depend on the condition and status of the returned shipment

• Additional processing time may be required before resolution