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Refund + Returns Policy

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We want you to feel confident in your purchase and supported if something doesn’t work out. Pink Stork offers refunds on eligible purchases made within 60 days of the purchase date, subject to the terms outlined below. Eligibility for refunds, return

<h2 dir="ltr" id="isPasted">Policy Overview</h2>We want you to feel confident in your purchase and supported if something doesn&#x2019;t work out. Pink Stork offers refunds on eligible purchases made within 60 days of the purchase date, subject to the terms outlined below. Eligibility for refunds, returns, and exchanges is determined solely by the requirements described in this policy.&#xA0;This policy applies to purchases made directly through pinkstork.com. If more than one policy condition applies to a request, the most restrictive condition will apply. Pink Stork reserves the right to deny requests that do not meet this policy.Orders placed through authorized third-party retailers or marketplaces are subject to the refund, return, and exchange policies of the original retailer. While the product may be a Pink Stork product, the point of purchase determines how refunds are handled.<h2 dir="ltr" id="eligibility-requirements">Eligibility Requirements</h2>To be eligible for a refund, return, or exchange, all of the following conditions must be met:<ul><li dir="ltr" style="text-decoration:none;">The request is submitted within 60 days of the purchase date.</li><li dir="ltr" style="text-decoration:none;">A valid order number is provided and verified.</li></ul>Orders that do not meet these requirements are not eligible for refunds, returns, or exchanges.<h2 dir="ltr" id="items-not-eligible-for-return-or-refund">Items Not Eligible for Return or Refund</h2>The following items are&#xA0;not eligible&#xA0;for return or refund under any circumstances:<ul><li dir="ltr" style="text-decoration:none;">Gift cards</li><li dir="ltr" style="text-decoration:none;">Items explicitly labeled as final sale at the time of purchase</li></ul>These exclusions apply regardless of condition, reason for request, or time since purchase, and are not overridden by the happiness guarantee.<h2 dir="ltr" id="refunds">Refunds</h2>Refunds are issued only for eligible purchases that meet the requirements outlined in this policy.<ul><li dir="ltr" style="text-decoration:none;">Approved refunds are issued to the original method of payment only.</li><li dir="ltr" style="text-decoration:none;">Shipping costs are non-refundable.</li><li dir="ltr" style="text-decoration:none;">Most refunds do not require a return. In certain cases, a return may be required.</li></ul>Refunds are processed after eligibility is confirmed. Once processed, it may take several (2-10) business days for the refund to appear, depending on the payment provider or financial institution.<h2 dir="ltr" id="returns">Returns</h2>In some cases, a return may be required to complete a refund or exchange.<ul><li dir="ltr" style="text-decoration:none;">Items must be returned in their original condition.</li><li dir="ltr" style="text-decoration:none;">Items returned outside the eligibility window are not accepted.</li></ul>If a return is required, customers are responsible for return shipping costs.<h2 dir="ltr" id="exchanges">Exchanges</h2>Exchanges are limited to defective or damaged items only.<ul><li dir="ltr" style="text-decoration:none;">Exchanges are issued for the same item only.</li><li dir="ltr" style="text-decoration:none;">Requests for exchanges must meet all eligibility requirements.</li><li dir="ltr" style="text-decoration:none;">Opened or used items are not eligible for exchange, unless the item arrived damaged or defective. Proof of damage upon arrival may be required for an exchange.</li></ul>All exchange requests are reviewed individually.<h2 dir="ltr" id="refund-timing--delays">Refund Timing &amp; Delays</h2>Once a refund is approved and processed, the funds are released to the original payment method. Refunds typically post within 2&#x2013;10 business days, though processing times vary by payment provider and financial institution.If a refund does not appear immediately, this does not necessarily indicate an issue. Posting times may vary after processing is complete.<h2 dir="ltr" id="policy-authority">Policy Authority</h2>This policy applies to all purchases unless otherwise required by law. Pink Stork reserves the right to modify, limit, or deny refunds, returns, or exchanges at its discretion.Where multiple policy conditions apply, the most restrictive condition governs eligibility. This policy is subject to change without notice.This policy constitutes the full and controlling return, refund, and exchange policy unless otherwise required by law.

This article explains how shipping works for orders placed through PinkStork.com. It outlines shipping scope, timelines, tracking behavior, and delivery expectations so customers know what to expect after placing an order. This article defines shippi

<h2 dir="ltr" id="isPasted">Overview</h2>This article explains how shipping works for orders placed through PinkStork.com. It outlines shipping scope, timelines, tracking behavior, and delivery expectations so customers know what to expect after placing an order.This article defines shipping scope, processing timelines, tracking behavior, and delivery expectations. It does not define return, refund, or replacement eligibility.<h2 dir="ltr" id="shipping-sources-where-orders-ship-from">Shipping Sources (Where Orders Ship From)</h2>Orders ship from different locations depending on where the purchase was made.<h3 dir="ltr" id="pinkstorkcom-orders">PinkStork.com Orders</h3><ul><li dir="ltr" style="text-decoration:none;">Orders placed on PinkStork.com ship from our warehouse at:<ul><li dir="ltr" style="text-decoration:none;">30 Iroquois Ave., Unit A, St. Augustine, FL 32094</li></ul></li><li dir="ltr" style="text-decoration:none;">The shipping timelines and expectations outlined in this article apply to PinkStork.com orders.</li></ul><h3 dir="ltr" id="marketplace-orders-amazon-walmart-tiktok-shop">Marketplace Orders (Amazon, Walmart, TikTok Shop)</h3><ul><li dir="ltr" style="text-decoration:none;">Orders placed through&#xA0;Amazon&#xA0;or&#xA0;Walmart&#xA0;ship through those marketplaces&#x2019; fulfillment networks.</li><li dir="ltr" style="text-decoration:none;">Some&#xA0;TikTok Shop&#xA0;orders ship from our warehouse, while others ship through TikTok Shop&#x2019;s fulfillment network, depending on the item and fulfillment method.</li></ul>For issues related to order contents, damaged items, or errors with items received, customers should contact Pink Stork directly.For tracking updates and delivery timing, customers should reference the tracking information provided by the marketplace where the order was placed.<h2 dir="ltr" id="where-we-ship">Where We Ship</h2><ul><li dir="ltr" style="text-decoration:none;">PinkStork.com ships to&#xA0;U.S. addresses only.</li><li dir="ltr" style="text-decoration:none;">Orders shipping to military bases or U.S. territories may experience additional transit time due to carrier routing and security processes.</li></ul><h2 dir="ltr" id="shipping-methods-and-costs">Shipping Methods and Costs</h2><h3 dir="ltr" id="available-shipping-methods-pinkstorkcom">Available Shipping Methods (PinkStork.com)</h3><ul><li dir="ltr" style="text-decoration:none;">Ground</li><li dir="ltr" style="text-decoration:none;">Priority</li></ul>Available shipping methods are shown at checkout based on the delivery address.<h3 dir="ltr" id="shipping-costs">Shipping Costs</h3><ul><li dir="ltr" style="text-decoration:none;">Free shipping on orders over $50</li><li dir="ltr" style="text-decoration:none;">Free shipping on subscriptions</li><li dir="ltr" style="text-decoration:none;">Orders under the free shipping threshold display shipping costs at checkout</li></ul>Subscriptions placed through PinkStork.com follow the same shipping methods, processing timelines, and delivery expectations as standard PinkStork.com orders.Shipping fees reflect carrier service level and destination and are not tied to delivery guarantees.<h2 dir="ltr" id="order-processing-time">Order Processing Time</h2>Order processing refers to the time required to prepare an order before it leaves the warehouse.<ul><li dir="ltr" style="text-decoration:none;">Orders process within&#xA0;1&#x2013;3 business days</li><li dir="ltr" style="text-decoration:none;">Business days exclude weekends and U.S. holidays</li><li dir="ltr" style="text-decoration:none;">Orders placed on Fridays, weekends, or U.S. holidays begin processing on the next business day</li><li dir="ltr" style="text-decoration:none;">During periods of high order volume or warehouse closures, processing time may be longer</li></ul>Processing time is separate from carrier transit time.<h2 dir="ltr" id="delivery-timing-after-shipment">Delivery Timing (After Shipment)</h2>Delivery timing begins once an order has been handed off to the shipping carrier.<h3 dir="ltr" id="general-delivery-expectations">General Delivery Expectations</h3><ul><li dir="ltr" style="text-decoration:none;">Delivery time varies based on:<ul><li dir="ltr" style="text-decoration:none;">Shipping method selected</li><li dir="ltr" style="text-decoration:none;">Destination</li><li dir="ltr" style="text-decoration:none;">Carrier operations</li></ul></li><li dir="ltr" style="text-decoration:none;">Delivery timelines are estimates and are not guaranteed </li></ul><h3 dir="ltr" id="processing-vs-delivery-timeline">Processing vs. Delivery Timeline</h3><div dir="ltr" align="left"><table><tbody><tr><td>Stage</td><td>Description</td></tr><tr><td>Order Processing</td><td>Order is prepared and packed (1&#x2013;3 business days)</td></tr><tr><td>Shipment Handoff</td><td>Package is transferred to the carrier</td></tr><tr><td>In Transit</td><td>Carrier transports the package</td></tr><tr><td>Delivered</td><td>Carrier marks the package as delivered</td></tr></tbody></table></div>Total delivery time includes both processing and carrier transit.<h2 dir="ltr" id="tracking-your-shipment">Tracking Your Shipment</h2>Tracking allows customers to monitor shipment progress once an order ships.<ul><li dir="ltr" style="text-decoration:none;">Tracking information is emailed after the order is placed</li><li dir="ltr" style="text-decoration:none;">Tracking becomes active once a shipping label is created and scanned by the carrier</li><li dir="ltr" style="text-decoration:none;">Tracking may show limited or no movement immediately after label creation</li><li dir="ltr" style="text-decoration:none;">Customers may also view tracking details through order management tools on the site (if available)</li></ul>A tracking number does not always indicate that a package is actively moving through the carrier&#x2019;s network.<h2 dir="ltr" id="how-orders-ship">How Orders Ship</h2><h3 dir="ltr" id="package-handling">Package Handling</h3><ul><li dir="ltr" style="text-decoration:none;">Orders typically ship in a&#xA0;single package</li><li dir="ltr" style="text-decoration:none;">In rare cases, packaging requirements may affect shipment configuration </li></ul><h3 dir="ltr" id="combined-shipments">Combined Shipments</h3><ul><li dir="ltr" style="text-decoration:none;">Multiple orders placed by the same customer on the same day may ship together</li><li dir="ltr" style="text-decoration:none;">Combined shipments help reduce transit time and packaging waste</li></ul><h2 dir="ltr" id="carrier-transit-responsibility">Carrier Transit Responsibility</h2>Once an order leaves the Pink Stork warehouse:<ul><li dir="ltr" style="text-decoration:none;">The shipping carrier manages:<ul><li dir="ltr" style="text-decoration:none;">Transit scans</li><li dir="ltr" style="text-decoration:none;">Routing</li><li dir="ltr" style="text-decoration:none;">Delivery timing</li></ul></li><li dir="ltr" style="text-decoration:none;">Pink Stork cannot control carrier movement, scan frequency, or delivery schedules</li></ul>Carrier tracking updates reflect the carrier&#x2019;s internal processes.<h2 dir="ltr" id="common-tracking-and-delivery-situations">Common Tracking and Delivery Situations</h2><h3 dir="ltr" id="tracking-is-not-updating-yet">Tracking Is Not Updating Yet</h3><ul><li dir="ltr" style="text-decoration:none;">Tracking may show &#x201C;label created&#x201D; before carrier movement begins</li><li dir="ltr" style="text-decoration:none;">Carrier scans may not appear immediately after pickup</li><li dir="ltr" style="text-decoration:none;">Periods without tracking updates can be normal during transit</li></ul><h3 dir="ltr" id="carrier-delays">Carrier Delays</h3>Delivery delays may occur due to:<ul><li dir="ltr" style="text-decoration:none;">Weather conditions</li><li dir="ltr" style="text-decoration:none;">Holidays</li><li dir="ltr" style="text-decoration:none;">Carrier volume or operational constraints</li></ul>Short delays do not necessarily indicate an issue with the shipment.<h3 dir="ltr" id="marked-delivered-but-not-received">Marked Delivered but Not Received</h3>If tracking shows &#x201C;delivered&#x201D; but the package is not immediately located:<ul><li dir="ltr" style="text-decoration:none;">Check around the delivery location (porch, mailbox, side door)</li><li dir="ltr" style="text-decoration:none;">Confirm with household members or neighbors</li><li dir="ltr" style="text-decoration:none;">Check with building management or mailrooms, if applicable</li><li dir="ltr" style="text-decoration:none;">Carrier delivery confirmations may appear before a package is physically accessible</li><li dir="ltr" style="text-decoration:none;">Customers may contact their local USPS office for delivery confirmation details</li></ul><h3 dir="ltr" id="missing-or-lost-packages">Missing or Lost Packages</h3>If a package cannot be located:<ul><li dir="ltr" style="text-decoration:none;">Tracking history helps determine the last known carrier scan</li><li dir="ltr" style="text-decoration:none;">Resolution depends on shipment details and carrier information</li><li dir="ltr" style="text-decoration:none;">The Customer Obsession team will work with the customer on the next steps to help ensure the order is received</li></ul>Outcomes vary based on carrier findings and shipment status.<h2 dir="ltr" id="address-accuracy-and-changes">Address Accuracy and Changes</h2><ul><li dir="ltr" style="text-decoration:none;">Orders ship to the address entered at checkout</li><li dir="ltr" style="text-decoration:none;">Customers are responsible for ensuring address accuracy before placing an order</li><li dir="ltr" style="text-decoration:none;">Address changes may not be possible once an order begins processing</li></ul>Incorrect or incomplete addresses can result in delays or returned shipments.<h2 dir="ltr" id="returned-to-sender">Returned to Sender</h2>A package may be returned to the warehouse if:<ul><li dir="ltr" style="text-decoration:none;">The delivery address is incorrect or incomplete</li><li dir="ltr" style="text-decoration:none;">Delivery attempts are unsuccessful</li><li dir="ltr" style="text-decoration:none;">The carrier is unable to complete the delivery</li></ul>When a package is returned:<ul><li dir="ltr" style="text-decoration:none;">Address details may need to be confirmed</li><li dir="ltr" style="text-decoration:none;">Next steps depend on the condition and status of the returned shipment</li><li dir="ltr" style="text-decoration:none;">Additional processing time may be required before resolution</li></ul>

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