Subscriptions: How to Manage Your AccountUpdated 2 days ago
Overview
This article explains how to manage an existing subscription from your customer account, including what actions are available and how to take them.
Subscriptions are mostly self-service and can be managed directly from your account. This article focuses on how to take action, not on defining subscription rules.
The rules that govern subscription behavior—such as renewals, billing, and how changes are applied—are defined in Subscriptions: Policy + How They Work.
What You Can Manage in Your Account
Depending on your subscription and how it is configured, you may be able to manage the following subscription-level settings from your customer account.
Subscription Details
Skip an upcoming renewal or trigger the next renewal event sooner
Edit the next delivery date
Swap, add, or remove products in a subscription
Update product quantities
Pause or unpause a subscription
Cancel a subscription
Shipping Information
Update the shipping address associated with a subscription
Billing & Payment Information
Add a new payment method
Update billing information
Remove existing payment methods
Your account displays only the actions that are currently available for your specific subscription.
How Changes Work
Changes made to your account update the subscription itself.
These changes affect future renewals only, according to the subscription policy. If a renewal has already occurred and an order has been created, changes apply to the next scheduled renewal.
For full details on timing and effects, see Subscriptions: Policy + How They Work.
What You Can’t Manage From Your Account
From your customer account, you cannot:
Apply changes to an order that has already been created
Modify the outcome of a renewal after it has occurred
Order-related actions are governed by order policies and are not controlled through subscription management.
How to Skip an Upcoming Renewal
You can skip an upcoming renewal from your customer account.
Skipping bypasses the next scheduled renewal without canceling your subscription. It does not change the cadence, and the subscription continues on its existing schedule after the skipped renewal. Skipping does not affect orders that have already been created.
The process generally involves:
Selecting the subscription you want to manage
Choosing the option to skip the next scheduled renewal
Confirming the skip
How to Pause a Subscription
You can pause a subscription from your customer account.
Pausing temporarily stops future renewals. While paused, there are no renewal events, charges, or new subscription orders. The subscription keeps its cadence and can be resumed later. Pausing does not affect orders created before the pause.
Resuming restarts future renewals on the existing cadence. It does not create missed renewals or change past orders.
The process generally involves:
Selecting the subscription you want to manage
Click "More" (icon with three dots)
Choose "Pause"
Confirm the pause
How to Unpause a Subscription
You can reactivate a paused subscription from your customer account.
The process generally involves:
Selecting the paused subscription
Click "More" (icon with three dots)
Choose "Unpause"
Confirm unpausing
How to Cancel a Subscription
You can cancel a subscription from your customer account.
Canceling permanently stops future renewals, charges, and subscription orders. It does not cancel, change, or refund orders that have already been created. All of these actions affect the subscription's future behavior only.
The process generally involves:
Selecting the subscription you want to manage
Choosing the option to cancel
Confirming the cancellation