This article explains what subscriptions are, how they function, and why they behave the way they do. It defines subscription system behavior, rules, and boundaries, including how subscriptions relate to billing and orders. This article is the primar

<h2 dir="ltr" id="isPasted">Overview &amp; Scope</h2>This article explains what subscriptions are, how they function, and why they behave the way they do. It defines subscription system behavior, rules, and boundaries, including how subscriptions relate to billing and orders.This article is the primary source of truth for&#xA0;subscription behavior and policy described here&#xA0;across products that offer subscriptions.This article applies to:<ul><li dir="ltr" style="text-decoration:none;">Subscription creation and renewal</li><li dir="ltr" style="text-decoration:none;">Cadence and renewal logic</li><li dir="ltr" style="text-decoration:none;">Billing and charges</li><li dir="ltr" style="text-decoration:none;">How subscription changes are applied</li><li dir="ltr" style="text-decoration:none;">The relationship between subscriptions and orders</li><li dir="ltr" style="text-decoration:none;">Subscription lifecycle events and their effects</li></ul>This article does&#xA0;not&#xA0;provide instructions for managing subscriptions. Instructions for how customers take action on subscriptions are documented separately.<h2 dir="ltr" id="subscription-fundamentals">Subscription Fundamentals</h2>A subscription is a recurring purchase arrangement tied to one or more product SKU(s).Subscriptions have the following characteristics:<ul><li dir="ltr" style="text-decoration:none;">A subscription is associated with a customer account.</li><li dir="ltr" style="text-decoration:none;">A subscription may include one or multiple products.</li><li dir="ltr" style="text-decoration:none;">A customer may have multiple active subscriptions at the same time.</li><li dir="ltr" style="text-decoration:none;">Each subscription follows a defined renewal cadence.</li><li dir="ltr" style="text-decoration:none;">Subscriptions exist independently of orders.</li></ul>Subscriptions generate orders over time. Changes made to a subscription do not automatically apply to past or existing orders unless explicitly stated.<h2 dir="ltr" id="cadence--renewal-logic">Cadence &amp; Renewal Logic</h2>Each subscription renews on a recurring schedule, referred to as a cadence.Cadences are system-defined. A subscription&#x2019;s cadence begins when the subscription is created and determines the timing of future renewals. Cadences may include recurring intervals such as every 15, 30, 60, or 90 days, depending on the product.Renewal behavior follows these rules:<ul><li dir="ltr" style="text-decoration:none;">Renewal dates are calculated based on the original subscription start date.</li><li dir="ltr" style="text-decoration:none;">Each renewal represents a scheduled subscription event.</li><li dir="ltr" style="text-decoration:none;">Customers may receive reminder communication before an upcoming renewal, where applicable.</li><li dir="ltr" style="text-decoration:none;">A renewal represents the point at which billing and order creation occur.</li><li dir="ltr" style="text-decoration:none;">A renewal does not guarantee immediate fulfillment. Fulfillment occurs separately from billing and renewal.</li></ul><h2 dir="ltr" id="subscription-change-timing--limits">Subscription Change Timing &amp; Limits</h2>Changes made to a subscription are saved at the subscription level immediately, but they apply&#xA0;only to future renewals.A subscription renewal represents the point at which billing and order creation occur. Changes apply to a renewal only if that renewal has not yet occurred.If a renewal has already occurred and an order has been created:<ul><li dir="ltr" style="text-decoration:none;">Subscription changes do not apply to that order.</li><li dir="ltr" style="text-decoration:none;">Changes take effect at the next scheduled renewal.</li></ul>Subscription changes do not apply retroactively to past renewals or existing orders. Orders created from subscriptions are governed independently and follow standard order eligibility and lifecycle rules.This section is the authoritative definition of how subscription changes are applied.<h2 dir="ltr" id="billing--charges">Billing &amp; Charges</h2>Subscriptions renew on a recurring cadence. Each renewal results in a charge.Billing follows these rules:<ul><li dir="ltr" style="text-decoration:none;">Charges are triggered by subscription renewal events.</li><li dir="ltr" style="text-decoration:none;">Charges occur automatically based on the subscription&#x2019;s cadence.</li><li dir="ltr" style="text-decoration:none;">Charges are associated with the customer account tied to the subscription.</li><li dir="ltr" style="text-decoration:none;">A successful charge results in the creation of a subscription-related order.</li><li dir="ltr" style="text-decoration:none;">Billing is independent from fulfillment. A charge does not guarantee that an order has been fulfilled or shipped.</li></ul><h2 dir="ltr" id="subscription-orders">Subscription Orders</h2>When a subscription renews, it generates an order.Subscription orders have the following characteristics:<ul><li dir="ltr" style="text-decoration:none;">Each renewal creates a new order associated with the subscription.</li><li dir="ltr" style="text-decoration:none;">Orders generated from subscriptions are distinct from the subscription itself.</li><li dir="ltr" style="text-decoration:none;">Orders persist independently of future subscription changes.</li></ul>Once an order is created, it is managed as an order rather than as part of the subscription. Subscription actions do not override order policies or modify existing orders.Subscription orders follow the same order lifecycle and eligibility rules defined in&#xA0;Orders: States + Eligibility, which governs all orders.<h2 dir="ltr" id="relationship-between-subscriptions--orders">Relationship Between Subscriptions &amp; Orders</h2>Subscriptions and orders are managed as separate entities.<ul><li dir="ltr" style="text-decoration:none;">Subscriptions control future renewals and billing behavior.</li><li dir="ltr" style="text-decoration:none;">Orders represent individual transactions created at the time of renewal.</li></ul>Actions taken on a subscription:<ul><li dir="ltr" style="text-decoration:none;">Affect future renewals only.</li><li dir="ltr" style="text-decoration:none;">Do not modify orders that have already been created.</li></ul>Actions taken on an order:<ul><li dir="ltr" style="text-decoration:none;">Apply only to that specific order.</li><li dir="ltr" style="text-decoration:none;">Do not change the underlying subscription.</li></ul><h2 dir="ltr" id="subscription-lifecycle-events">Subscription Lifecycle Events</h2>Subscriptions support several lifecycle events that affect future subscription behavior. These events do not retroactively change orders that have already been created.<h3 dir="ltr" id="skipping-a-subscription">Skipping a Subscription</h3>Skipping a subscription bypasses the next scheduled renewal without canceling the subscription.<ul><li dir="ltr" style="text-decoration:none;">Skipping does not change the underlying cadence.</li><li dir="ltr" style="text-decoration:none;">After the skipped renewal, the subscription continues on its existing schedule.</li><li dir="ltr" style="text-decoration:none;">Skipping does not affect orders that have already been created.</li></ul><h3 dir="ltr" id="pausing-a-subscription">Pausing a Subscription</h3>Pausing a subscription temporarily stops future renewals.While a subscription is paused:<ul><li dir="ltr" style="text-decoration:none;">No renewal events occur.</li><li dir="ltr" style="text-decoration:none;">No new charges are created.</li><li dir="ltr" style="text-decoration:none;">No new subscription orders are generated.</li></ul>Pausing does not cancel the subscription. The underlying cadence is retained and can be resumed later. Pausing does not affect orders created before the pause.<h3 dir="ltr" id="reactivating-a-subscription">Reactivating a Subscription</h3>Reactivating a subscription resumes future renewals based on the existing cadence. Reactivation does not retroactively create missed renewals or modify past orders.<h3 dir="ltr" id="canceling-a-subscription">Canceling a Subscription</h3>Canceling a subscription permanently stops future renewals.<ul><li dir="ltr" style="text-decoration:none;">No future charges are created.</li><li dir="ltr" style="text-decoration:none;">No future subscription orders are generated.</li></ul>Canceling a subscription does not cancel, modify, or refund any orders that have already been created.<h2 dir="ltr" id="refunds--returns">Refunds &amp; Returns</h2>Refunds and returns are governed by a separate policy.Subscription status alone does not determine refund eligibility. Canceling, pausing, skipping, or reactivating a subscription does not automatically result in a refund for any order.This article does not define refund eligibility. Refer to the&#xA0;Refund + Returns Policy&#xA0;for details.<h2 dir="ltr" id="related-policies">Related Policies</h2><ul><li dir="ltr" style="text-decoration:none;">Orders: States + Eligibility</li><li dir="ltr" style="text-decoration:none;">Refund + Returns Policy</li></ul>

Subscriptions: Policy + How They Work

This article explains how to manage an existing subscription from your customer account, including what actions are available and how to take them. Subscriptions are mostly self-service and can be managed directly from your account. This article focu

<h2 dir="ltr" id="isPasted">Overview</h2>This article explains how to manage an existing subscription from your customer account, including what actions are available and how to take them.Subscriptions are mostly self-service and can be managed directly from your account. This article focuses on&#xA0;how to take action, not on defining subscription rules.The rules that govern subscription behavior&#x2014;such as renewals, billing, and how changes are applied&#x2014;are defined in&#xA0;<a href="https://pinkstork.gorgias.help/en-US/subscriptions-policy-+-how-they-work-4102476" target="_blank" rel="noopener noreferrer">Subscriptions: Policy + How They Work</a>.<h2 dir="ltr" id="what-you-can-manage-in-your-account">What You Can Manage in Your Account</h2>Depending on your subscription and how it is configured, you may be able to manage the following subscription-level settings from your customer account.<h3 dir="ltr" id="subscription-details">Subscription Details</h3><ul><li dir="ltr" style="text-decoration:none;">Skip an upcoming renewal or trigger the next renewal event sooner</li><li dir="ltr" style="text-decoration:none;">Edit the next delivery date</li><li dir="ltr" style="text-decoration:none;">Swap, add, or remove products in a subscription</li><li dir="ltr" style="text-decoration:none;">Update product quantities</li><li dir="ltr" style="text-decoration:none;">Pause or unpause a subscription</li><li dir="ltr" style="text-decoration:none;">Cancel a subscription</li></ul><h3 dir="ltr" id="shipping-information">Shipping Information</h3><ul><li dir="ltr" style="text-decoration:none;">Update the shipping address associated with a subscription</li></ul><h3 dir="ltr" id="billing--payment-information">Billing &amp; Payment Information</h3><ul><li dir="ltr" style="text-decoration:none;">Add a new payment method</li><li dir="ltr" style="text-decoration:none;">Update billing information</li><li dir="ltr" style="text-decoration:none;">Remove existing payment methods</li></ul>Your account displays only the actions that are currently available for your specific subscription.<h2 dir="ltr" id="how-changes-work">How Changes Work</h2>Changes made to your account update the subscription itself.These changes affect&#xA0;future renewals only, according to the subscription policy. If a renewal has already occurred and an order has been created, changes apply to the next scheduled renewal.For full details on timing and effects, see&#xA0;<a href="https://pinkstork.gorgias.help/en-US/subscriptions-policy-+-how-they-work-4102476" target="_blank" rel="noopener noreferrer">Subscriptions: Policy + How They Work</a>.<h2 dir="ltr" id="what-you-cant-manage-from-your-account">What You Can&#x2019;t Manage From Your Account</h2>From your customer account, you cannot:<ul><li dir="ltr" style="text-decoration:none;">Apply changes to an order that has already been created</li><li dir="ltr" style="text-decoration:none;">Modify the outcome of a renewal after it has occurred</li></ul>Order-related actions are governed by order policies and are not controlled through subscription management.<h2 dir="ltr" id="how-to-skip-an-upcoming-renewal">How to Skip an Upcoming Renewal</h2>You can skip an upcoming renewal from your customer account.The process generally involves:<ol><li dir="ltr" style="text-decoration:none;"><a href="https://pinkstork.com/a/account/login" target="_blank" rel="noopener noreferrer">Logging in to your customer account</a></li><li dir="ltr" style="text-decoration:none;">Selecting the subscription you want to manage</li><li dir="ltr" style="text-decoration:none;">Choosing the option to skip the next scheduled renewal</li><li dir="ltr" style="text-decoration:none;">Confirming the skip</li></ol><h2 dir="ltr" id="how-to-pause-a-subscription">How to Pause a Subscription</h2>You can pause a subscription from your customer account.The process generally involves:<ol><li dir="ltr" style="text-decoration:none;"><a href="https://pinkstork.com/a/account/login" target="_blank" rel="noopener noreferrer">Logging in to your customer account</a></li><li dir="ltr" style="text-decoration:none;">Selecting the subscription you want to manage</li><li dir="ltr" style="text-decoration:none;" id="isPasted">Click &quot;More&quot; (icon with three dots)</li><li dir="ltr" style="text-decoration:none;">Choose &quot;Pause&quot;</li><li dir="ltr" style="text-decoration:none;">Confirm the pause</li></ol><h2 dir="ltr" id="how-to-unpause-a-subscription">How to Unpause a Subscription</h2>You can reactivate a paused subscription from your customer account.The process generally involves:<ol><li dir="ltr" style="text-decoration:none;"><a href="https://pinkstork.com/a/account/login" target="_blank" rel="noopener noreferrer">Logging in to your customer account</a></li><li dir="ltr" style="text-decoration:none;">Selecting the paused subscription</li><li dir="ltr" style="text-decoration:none;">Click &quot;More&quot; (icon with three dots)</li><li dir="ltr" style="text-decoration:none;">Choose &quot;Unpause&quot;</li><li dir="ltr" style="text-decoration:none;">Confirm unpausing</li></ol><h2 dir="ltr" id="how-to-cancel-a-subscription">How to Cancel a Subscription</h2>You can cancel a subscription from your customer account.The process generally involves:<ol><li dir="ltr" style="text-decoration:none;"><a href="https://pinkstork.com/a/account/login" target="_blank" rel="noopener noreferrer">Logging in to your customer account</a></li><li dir="ltr" style="text-decoration:none;">Selecting the subscription you want to manage</li><li dir="ltr" style="text-decoration:none;">Choosing the option to cancel</li><li dir="ltr" style="text-decoration:none;">Confirming the cancellation</li></ol>Canceling a subscription affects future renewals only. For details on what cancellation does and does not affect, see&#xA0;<a href="https://pinkstork.gorgias.help/en-US/subscriptions-policy-+-how-they-work-4102476" target="_blank" rel="noopener noreferrer">Subscriptions: Policy + How They Work</a>.

Subscriptions: How to Manage Your Account

This article explains the intended benefits and value of subscribing, including what a subscription is designed to provide beyond a one-time purchase. Its purpose is to help answer:. Why someone might choose to subscribe. What types of benefits may b

<h2 dir="ltr" id="isPasted">Overview</h2>This article explains the intended benefits and value of subscribing, including what a subscription is designed to provide beyond a one-time purchase.Its purpose is to help answer:<ul><li dir="ltr" style="text-decoration:none;">Why someone might choose to subscribe</li><li dir="ltr" style="text-decoration:none;">What types of benefits may be associated with a subscription</li><li dir="ltr" style="text-decoration:none;">What value is a subscription designed to offer over time</li></ul>This article focuses only on subscription benefits and value framing. It does not explain how subscriptions work, how billing or renewals operate, or how to manage a subscription.Details about subscription behavior, billing, renewals, and limitations are defined in&#xA0;<a href="https://pinkstork.gorgias.help/en-US/subscriptions-policy-+-how-they-work-4102476" target="_blank" rel="noopener noreferrer">Subscriptions: Policy + How They Work</a>. Instructions for managing a subscription are documented in&#xA0;<a href="https://pinkstork.gorgias.help/en-US/subscriptions-how-to-manage-your-account-4102477" target="_blank" rel="noopener noreferrer">Subscriptions: How to Manage Your Account</a>.This article describes the benefits as they are intended and communicated. Benefits are not guaranteed and may change over time.<h2 dir="ltr" id="what-a-subscription-is-designed-to-provide">What a Subscription Is Designed to Provide</h2>A subscription is designed to provide ongoing access to eligible products repeatedly, without requiring customers to place a new order each time.At a high level, subscribing is intended to offer:<ul><li dir="ltr" style="text-decoration:none;">Continuity&#xA0;&#x2014; products are scheduled on an ongoing cadence, creating a consistent pattern of future orders over time.</li><li dir="ltr" style="text-decoration:none;">Convenience&#xA0;&#x2014; once a subscription is active, future renewals can occur without repeated manual ordering or checkout.</li><li dir="ltr" style="text-decoration:none;">Predictability&#xA0;&#x2014; upcoming renewals follow a defined schedule, allowing customers to anticipate future orders.</li><li dir="ltr" style="text-decoration:none;">Ongoing value&#xA0;&#x2014; subscriptions may include benefits that are available only while a subscription is active.</li></ul>Subscriptions are offered alongside one-time purchases. Choosing to subscribe does not change the products themselves, but it may change how they are purchased and supported over time.This section describes the intended value of subscriptions as a model, not specific actions, guarantees, or system behavior.<h2 dir="ltr" id="included-subscription-benefits">Included Subscription Benefits</h2>Subscriptions may include benefits designed to provide additional value beyond one-time purchases. Benefits are available only while a subscription is active and may vary by product, promotion, or availability.<h3 dir="ltr" id="ongoing-benefits-while-a-subscription-is-active">Ongoing Benefits (While a Subscription Is Active)</h3>While a subscription remains active, it may include benefits such as:<ul><li dir="ltr" style="text-decoration:none;">Subscriber-only pricing on eligible subscription purchases</li><li dir="ltr" style="text-decoration:none;">The ability to customize or adjust a subscription over time</li><li dir="ltr" style="text-decoration:none;">Early access to select product launches, where available</li><li dir="ltr" style="text-decoration:none;">Priority routing for customer support inquiries, when offered</li></ul>These benefits do not change subscription rules, order policies, or refund eligibility.<h2 dir="ltr" id="time-based-subscriber-benefits">Time-Based Subscriber Benefits</h2>Subscriptions include milestone-based benefits that are provided when a subscription remains active through specific points in time.Milestone benefits are earned based on subscription tenure and are provided only if the subscription is active at the time the milestone is reached.<h3 dir="ltr" id="subscription-milestones--included-benefits">Subscription Milestones &amp; Included Benefits</h3><div dir="ltr" align="left"><table><tbody><tr><td>Milestone</td><td>Included Benefit</td></tr><tr><td>Month 1</td><td>Pink Stork pill case; personal advocate letter; subscription management video</td></tr><tr><td>Month 2</td><td>Founder + CEO video message; $5 off next subscription order</td></tr><tr><td>Month 3</td><td>$5 off subscription order; guide to adding products</td></tr><tr><td>Month 6</td><td>Complimentary surprise gift</td></tr><tr><td>Month 8</td><td>VIP email list access; early launch notifications; direct Founder + CEO email access</td></tr><tr><td>Month 11</td><td>Anniversary message; $10 subscription order</td></tr></tbody></table></div>Milestone benefits:<ul><li dir="ltr" style="text-decoration:none;">Apply only while a subscription is active</li><li dir="ltr" style="text-decoration:none;">Are not granted retroactively if a subscription is paused or canceled before the milestone</li><li dir="ltr" style="text-decoration:none;">Do not modify subscription behavior, billing rules, or order eligibility</li></ul>If a milestone is reached, where the criteria have been met, and the associated benefit is not delivered, this indicates an issue that may require support review.<h2 dir="ltr" id="cost-savings--subscriber-pricing">Cost Savings + Subscriber Pricing</h2>Subscriptions may include cost savings compared to one-time purchases, depending on the product.When available, subscriber pricing is applied to eligible subscription purchases. Cost savings are tied to the subscription and apply only while the subscription is active.Important considerations:<ul><li dir="ltr" style="text-decoration:none;">Cost savings may vary by product.</li><li dir="ltr" style="text-decoration:none;">Subscriber pricing applies to subscription purchases only, not one-time purchases.</li><li dir="ltr" style="text-decoration:none;">Pricing benefits do not apply retroactively to past orders.</li><li dir="ltr" style="text-decoration:none;">Subscription pricing and savings may change over time.</li></ul>This section describes potential pricing benefits only. Billing behavior and renewal rules are defined in&#xA0;<a href="https://pinkstork.gorgias.help/en-US/subscriptions-policy-+-how-they-work-4102476" target="_blank" rel="noopener noreferrer">Subscriptions: Policy + How They Work</a>.<h2 dir="ltr" id="flexibility-as-a-benefit">Flexibility as a Benefit</h2>Subscriptions are designed to offer flexibility over time, allowing customers to adjust their subscriptions as their needs change.As part of the subscription experience, customers may have the ability to:<ul><li dir="ltr" style="text-decoration:none;">Update an existing subscription instead of starting a new purchase</li><li dir="ltr" style="text-decoration:none;">Adjust future renewals rather than committing indefinitely</li><li dir="ltr" style="text-decoration:none;">Maintain control over an active subscription without long-term obligation</li></ul>The availability of these actions depends on the subscription configuration. Details about available actions are defined in&#xA0;<a href="https://pinkstork.gorgias.help/en-US/subscriptions-how-to-manage-your-account-4102477" target="_blank" rel="noopener noreferrer">Subscriptions: How to Manage Your Account</a>, and rules for how changes apply are defined in&#xA0;<a href="https://pinkstork.gorgias.help/en-US/subscriptions-policy-+-how-they-work-4102476" target="_blank" rel="noopener noreferrer">Subscriptions: Policy + How They Work</a>.<h2 dir="ltr" id="important-notes-about-subscription-benefits">Important Notes About Subscription Benefits</h2>Subscription benefits:<ul><li dir="ltr" style="text-decoration:none;">Apply only while a subscription is active</li><li dir="ltr" style="text-decoration:none;">May vary by product, promotion, or availability</li><li dir="ltr" style="text-decoration:none;">May change or be removed over time</li></ul>This article does not define subscription behavior, billing rules, renewal timing, or eligibility for refunds or returns.<h2 dir="ltr" id="related-articles">Related Articles</h2><ul><li dir="ltr" style="text-decoration:none;"><a href="https://pinkstork.gorgias.help/en-US/subscriptions-policy-+-how-they-work-4102476" target="_blank" rel="noopener noreferrer">Subscriptions: Policy + How They Work</a><ul><li dir="ltr" style="text-decoration:none;">Explains how subscriptions function, including renewals, billing, and how subscription changes are applied.</li></ul></li><li dir="ltr" style="text-decoration:none;"><a href="https://pinkstork.gorgias.help/en-US/subscriptions-how-to-manage-your-account-4102477" target="_blank" rel="noopener noreferrer">Subscriptions: How to Manage Your Account</a><ul><li dir="ltr" style="text-decoration:none;">Provides instructions for how to make changes to an active subscription from your customer account.</li></ul></li><li dir="ltr" style="text-decoration:none;"><a href="https://pinkstork.gorgias.help/en-US/refund-+-returns-policy-4107118" target="_blank" rel="noopener noreferrer">Refund + Returns Policy</a><ul><li dir="ltr" style="text-decoration:none;">Defines refund and return eligibility and conditions.</li></ul></li></ul>

Subscriptions

Subscriptions: Policy + How They Work

Subscriptions: How to Manage Your Account

Subscriptions: Benefits + Value Overview