Find out where PinkStork.com orders ship from, which shipping methods are available, what shipping costs, and how orders are packaged.

<h2 id="where-pinkstorkcom-orders-ship">Where PinkStork.com orders ship</h2><p>Orders placed on PinkStork.com ship from our warehouse at 30 Iroquois Ave., Unit A, St. Augustine, FL 32094. PinkStork.com ships to U.S. addresses only. Orders going to military bases or U.S. territories may take longer because of carrier routing and security processes.</p><h2 id="shipping-methods">Shipping methods</h2><p>Ground and Priority shipping methods are available for PinkStork.com orders. The options available for your address appear at checkout.</p><h2 id="shipping-costs">Shipping costs</h2><ul><li>Orders over $50 qualify for free shipping.</li><li>Subscriptions placed through PinkStork.com qualify for free shipping.</li><li>Shipping costs for orders below the free-shipping threshold appear at checkout.</li></ul><p>Shipping fees reflect the carrier service level and destination. They do not guarantee a delivery date.</p><h2 id="how-packages-ship">How packages ship</h2><p>Orders typically ship in one package. In rare cases, packaging requirements may affect how an order is packed. Multiple orders placed by the same customer on the same day may ship together.</p><p>For processing and delivery estimates, see <a href="https://pinkstork.gorgias.help/en-US/order-processing-and-delivery-times-8628940">Order processing and delivery times</a>.</p><h2 id="related-articles">Related articles</h2><ul><li><a href="https://pinkstork.gorgias.help/en-US/shipping-for-marketplace-orders-8628944">Shipping for marketplace orders</a></li><li><a href="https://pinkstork.gorgias.help/en-US/shipping-address-changes-and-returned-packages-8628943">Shipping address changes and returned packages</a></li></ul>

Shipping locations, methods, and costs

Learn how long PinkStork.com orders typically take to process and what to expect once a carrier has your package.

<h2 id="order-processing">Order processing</h2><p>Processing is the time it takes to prepare an order before it leaves the warehouse. PinkStork.com orders typically process within 1&#x2013;3 business days. Business days exclude weekends and U.S. holidays. Orders placed on a Friday, weekend, or U.S. holiday begin processing on the next business day.</p><p>Processing may take longer during periods of high order volume or warehouse closures. Processing time is separate from the carrier&apos;s transit time.</p><h2 id="delivery-after-shipment">Delivery after shipment</h2><p>Delivery timing starts when the order is handed to the carrier. Delivery time varies based on the shipping method, destination, and carrier operations. Delivery timelines are estimates, not guarantees.</p><p>Total delivery time includes both processing and carrier transit:</p><ul><li><strong>Processing:</strong> The order is prepared and packed, typically within 1&#x2013;3 business days.</li><li><strong>Shipment handoff:</strong> The package is transferred to the carrier.</li><li><strong>In transit:</strong> The carrier transports the package.</li><li><strong>Delivered:</strong> The carrier marks the package as delivered.</li></ul><p>PinkStork.com subscriptions follow the same processing timelines and delivery expectations as standard PinkStork.com orders. For tracking updates, see <a href="https://pinkstork.gorgias.help/en-US/tracking-your-shipment-8628941">Tracking your shipment</a>, your tracking email, or the order management tools on the site, if available.</p><h2 id="related-articles">Related articles</h2><ul><li><a href="https://pinkstork.gorgias.help/en-US/shipping-locations-methods-and-costs-8628939">Shipping locations, methods, and costs</a></li><li><a href="https://pinkstork.gorgias.help/en-US/package-marked-delivered-or-missing-8628942">Package marked delivered or missing</a></li></ul>

Order processing and delivery times

Learn where to find tracking, when carrier scans appear, and why tracking may pause or delivery may be delayed.

<h2 id="where-to-find-tracking-information">Where to find tracking information</h2><p>Tracking information is emailed after your order is placed. You may also be able to view tracking details through the order management tools on our website.</p><h2 id="when-tracking-updates">When tracking updates</h2><p>Tracking becomes active after a shipping label is created and scanned by the carrier. A label-created message or a period with little or no movement does not always mean the package is moving through the carrier&apos;s network. Scans may not appear immediately after pickup, and gaps in tracking updates can be normal during transit.</p><h2 id="carrier-delays">Carrier delays</h2><p>Weather, holidays, carrier volume, or other carrier operations can delay delivery. Once your order leaves the Pink Stork warehouse, the carrier manages transit scans, routing, and delivery timing. Pink Stork cannot control carrier movement, scan frequency, or delivery schedules.</p><p>If tracking says your package was delivered but you cannot find it, see <a href="https://pinkstork.gorgias.help/en-US/package-marked-delivered-or-missing-8628942">Package marked delivered or missing</a>.</p><h2 id="related-articles">Related articles</h2><ul><li><a href="https://pinkstork.gorgias.help/en-US/order-processing-and-delivery-times-8628940">Order processing and delivery times</a></li><li><a href="https://pinkstork.gorgias.help/en-US/shipping-for-marketplace-orders-8628944">Shipping for marketplace orders</a></li></ul>

Tracking your shipment

Steps to take if your order is marked delivered but you cannot find it, or if tracking suggests the package may be missing.

<h2 id="if-tracking-says-delivered-but-you-cannot-find-your-package">If tracking says delivered but you cannot find your package</h2><p>Carrier delivery confirmations can appear before a package is physically accessible. Check around your delivery location, including the porch, mailbox, and side door. You can also check with household members, neighbors, building management, or your mailroom, if applicable. You may contact your local USPS office for delivery confirmation details.</p><h2 id="if-your-package-may-be-missing">If your package may be missing</h2><p>Review the <a href="https://pinkstork.gorgias.help/en-US/tracking-your-shipment-8628941">tracking history</a> to find the last carrier scan. The next steps depend on the shipment details and carrier information. Our Customer Obsession team will work with you on next steps to help ensure your order is received. Outcomes vary based on carrier findings and shipment status.</p><h2 id="related-articles">Related articles</h2><ul><li><a href="https://pinkstork.gorgias.help/en-US/shipping-address-changes-and-returned-packages-8628943">Shipping address changes and returned packages</a></li><li><a href="https://pinkstork.gorgias.help/en-US/order-processing-and-delivery-times-8628940">Order processing and delivery times</a></li></ul>

Package marked delivered or missing

What to know about correcting a shipping address and what happens if a carrier returns a package to the warehouse.

<h2 id="check-your-shipping-address">Check your shipping address</h2><p>Orders ship to the address entered at checkout. Please check that your address is correct before placing your order. An incorrect or incomplete address can delay delivery or cause a package to be returned.</p><h2 id="can-i-change-my-shipping-address">Can I change my shipping address?</h2><p>Address changes may not be possible once an order begins <a href="https://pinkstork.gorgias.help/en-US/order-processing-and-delivery-times-8628940">processing</a>.</p><h2 id="related-articles">Related articles</h2><ul><li><a href="https://pinkstork.gorgias.help/en-US/order-processing-and-delivery-times-8628940">Order processing and delivery times</a></li><li><a href="https://pinkstork.gorgias.help/en-US/package-marked-delivered-or-missing-8628942">Package marked delivered or missing</a></li></ul><h2 id="packages-returned-to-the-warehouse">Packages returned to the warehouse</h2><p>A carrier may return a package if the address is incorrect or incomplete, delivery attempts are unsuccessful, or the carrier cannot complete delivery. Address details may need to be confirmed before next steps can be determined. Resolution depends on the condition and status of the returned shipment, and additional processing time may be needed.</p>

Shipping address changes and returned packages

Find out how Amazon, Walmart, and TikTok Shop orders are fulfilled and where to get tracking updates or help with an item issue.

<h2 id="where-marketplace-orders-ship-from">Where marketplace orders ship from</h2><p>Orders placed through Amazon or Walmart ship through those marketplaces&apos; fulfillment networks. Some TikTok Shop orders ship from the Pink Stork warehouse, while others use TikTok Shop&apos;s fulfillment network, depending on the item and fulfillment method.</p><h2 id="tracking-and-delivery-updates">Tracking and delivery updates</h2><p>For tracking updates and delivery timing, use the tracking information provided by the marketplace where you placed your order.</p><h2 id="issues-with-items-in-your-order">Issues with items in your order</h2><p>If an item is missing from your order, damaged, or different from what you ordered, contact Pink Stork directly.</p><h2 id="related-articles">Related articles</h2><ul><li><a href="https://pinkstork.gorgias.help/en-US/shipping-locations-methods-and-costs-8628939">Shipping locations, methods, and costs</a></li><li><a href="https://pinkstork.gorgias.help/en-US/order-processing-and-delivery-times-8628940">Order processing and delivery times for PinkStork.com orders</a></li></ul>