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Order Issues

My package was marked as delivered but it's not here!

We sincerely apologize for the delay with USPS. We understand how frustrating it can be to wait for a package, especially when it contains your wellness products! If you haven’t already, we recommend reaching out to your local USPS to track down your

My package was delivered but it was empty!

Oh no! Thank you for letting us know, and we’re so sorry to hear that your package arrived empty! This certainly doesn’t reflect the high standards we aim to uphold, and we’re committed to making this right for you.Could you please send your order nu

My order came with the wrong products!

Oh no! Thank you for bringing this to our attention, and we’re so sorry to hear that your package arrived with the wrong products! This is certainly not reflective of the quality we strive for, and we’re eager to make it right for you.Could you pleas

There are products missing from my order!

Oh no! Thank you for bringing this to our attention, and we’re so sorry to hear that your order didn’t include all of your products! This is certainly not reflective of the experience we aim to provide, and we’re committed to making this right for yo

I was charged multiple times for my order!

We apologize for any confusion! When attempting a purchase, a pending charge may appear on your account. However, only the charge for the successful order will go through, and any pending charges will be reversed. You’ll receive a confirmation email

I ordered the wrong product!

We’re so sorry to hear that you ordered the wrong product! Please send your order number to us at [email protected], and we’ll be happy to assist you right away!

I put the wrong shipping address on my order!

Oh no! We’re so sorry that the wrong shipping address was entered on your order! Please send your order number to us at [email protected], and we’ll be happy to assist you!

I have busted, torn, or opened tea sachets. Can you help?

We’re sorry to hear that! Each sachet is 100% biodegradable and bound without the use of plastics or glues. However, due to shipping and handling, some sachets may occasionally open. We are actively working with our manufacturer to prevent this from

My product came with a broken seal!

Oh no! Thank you for bringing this to our attention, and we’re so sorry to hear that your product arrived in less-than-perfect condition! This definitely doesn’t reflect the standard we aim for, and we’re committed to making it right for you.Could yo

My product came with missing or empty capsules!

Oh no! Thank you for bringing this to our attention, and we’re so sorry to hear that your product arrived in less-than-perfect condition! This definitely doesn’t reflect the standard we aim for, and we’re committed to making it right for you.Could yo

My product has a bad taste or smell!

Oh no! Thank you for bringing this to our attention! This definitely doesn’t reflect the standard we aim for, and we’re committed to making it right for you.Could you please send your order number and the lot number on the product to [email protected]

I had an allergic reaction to your product!

Oh no! We’re so sorry to hear that you’re not able to enjoy your Pink Stork purchase!Could you please send your order number and the lot number on the product to [email protected] so we can assist you further?

There’s an issue with my order, can you help?

Sorry to hear this, but we’re here to help! Please email us at [email protected] with your order number and details about the issue, and we’ll take care of it from there!

I ordered through Amazon, can you still help me?

We are happy to help! Please email us at [email protected] within 60 days of purchase with your Amazon order number, your name, shipping information, and the lot number on that product. We’re here to help!

There’s an issue with my order, what now?

Sorry to hear this, we’re here to help! Please email us at [email protected] with your order number and details about the issue. We’ll take it from there!