Package marked delivered or missingUpdated 2 days ago
If tracking says delivered but you cannot find your package
Carrier delivery confirmations can appear before a package is physically accessible. Check around your delivery location, including the porch, mailbox, and side door. You can also check with household members, neighbors, building management, or your mailroom, if applicable. You may contact your local USPS office for delivery confirmation details.
If your package may be missing
Review the tracking history to find the last carrier scan. The next steps depend on the shipment details and carrier information. Our Customer Obsession team will work with you on next steps to help ensure your order is received. Outcomes vary based on carrier findings and shipment status.